We want you to be completely satisfied with your purchase. Please contact us if you have a problem. We will do our absolute best to ensure you are happy.
Because of their nature, The Confetti Post gift boxes are non-returnable for any reason other than a defect of the product or mistake caused by The Confetti Post.
We want our customers and their recipients to have a happy experience. If there are any issues at all with the safe and accurate delivery of your gift, please reach out to firstname.lastname@example.org so our customer service team can take care of you.
The following policy will apply to packages returned due to an error in the address as provided by the customer:
- If a package is returned due to an incorrect address:
- We will contact you with the reason the package was returned. If you would like us to reship the package to an alternate address, we will send an invoice for the shipping costs only, rounded up to the nearest dollar. Invoice must be paid within 5 business days or the package becomes the property of The Confetti Post. We will reship the package to its new destination within 2 business days of the invoice being paid.
- If we do not hear back within 10 business days with an updated address, the returned package will become the property of The Confetti Post.
- If a package is returned due to an error made by USPS, we will work with you to resolve this situation. (This is extraordinarily rare.)